Rainbow Vacuum Hose Falling Off?

May 28, 2019

Rainbow Vacuum Hose Falling Off?

Rainbow Vacuum Hose Falling Off?

One question that we get quite a bit is “Why does my hose keep coming off of my Rainbow E series vacuum cleaner?” To answer this, here’s a video with a few helpful tips and tricks on how to ensure that the hose is connected correctly and how to keep it connected correctly while you’re using your vacuum!

Important Safety Tips

  • Always make sure your machine is unplugged and the power button is turned off, before servicing your vacuum.
  • Always make sure your hands are dry and free from moisture before servicing your machine.
  • Be sure to wear gloves when servicing your machine to prevent any cuts or scrapes.
  • If you are uncomfortable working on your vacuum, please don’t hesitate to contact us at service@greatvacs.com and we can help you through the process or you can send it into us to fix it for you. 


Remove the hose and take a look at the end that connects to the vacuum. You will see two metal prongs - if there is anything blocking the prongs, or if they’re bent, it will cause a bad connection and he vacuum light will probably turn on.

The two grey tabs you see on the hose actually secure it to the vacuum cleaner, so if either of the tabs are broken or damaged that could also cause a bad connection and cause the light to turn on as well.

When you plug in the hose, you’ll want to lift up the little flap and that opens the electrical port.

Insert the hose and firmly press it into place. You should see both grey tabs lock into place and you will probably hear it as well. You can try applying firm pressure to both sides alternately to make sure the latches engage.

Another thing to check are the two slots on the vacuum. If these are damaged or broken that could be part of the problem. If they are broken send us an email at service@greatvacs.com, including pictures if possible, and we can help you get it fixed!

Here at Great Vacs we’ve serviced and rebuilt many Rainbow vacuum cleaners, so if you have any questions or comments feel free to leave us a comment! You can also head on over to our Youtube channel to see more educational videos.