Here at Great Vacs sometimes people tell us they get their Kirby Vacuum and it does not suck or pick up. That is very hard for us to take because Kirbys have amazing suction. So its never the suction and always something to do with the brushroll. What happens is either the belt is not hooked on properly or they have the belt lifter raised so that the brushroll won't turn. Another thing it could be, is that the brushroll is adjusted at the wrong height for the carpet that they are vacuuming. They go to vacuum something big up and it wont pick up because the brushroll is not spinning. They then assume its the suction. So this page is dedicated to helping people in this situation make sure that their brush roll is set up correctly for great cleaning.
NOTICE - This website is ONLY for our customers and employees. If you have not bought from us you are not authorized to view this document. Also, GreatVacs and any of its parent or child companies are not liable for any work you do on your vacuum. If your vacuum needs to be repaired you need to send it to an authorized repair center. Any work done by anyone reading this document assumes all liability and risks to themselves, others around them, and any property that may be damaged. Great Vacs has written this document for informational purposes only and assumes no risk or liability in any way.
Disclaimer - All information that we have provided is third party information. The information contained is just what we have learned over the years from repairing and rebuilding Kirby vacuums. All information and statements are merely our opinions. All official and technical information on Kirby vacuums is not contained within this information. For that information you need to contact the Kirby company or your local distributors. We are not a Kirby distributor nor are we associated in any way with the Kirby Vacuum company. We don't claim to include all information in this document but if there is something that you would like us to add, please let us know.
First we need to understand the concept of the Kirby belt and brushroll system. Once you figure that out it will be easy to figure everything out.
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