My product arrived in a damaged box. Rather than replace the machine - which CHIRPS - the company has asked me (a very nontechnical person) to troubleshoot the issue. Not what I expect from an expensive, highly rated product.
The vacuum seems to have a decent motor, suction seems good.
To much plastic on outside metal would last longer. Bags in upright small therefore needs changed more frequently, therefore cost more money more often.
The company doesn't seem to have a phone number to call if need help relying on AI which is worthless.
They have a company to dropship the products my came damaged. They replaced the part a week later.
That was not very convenient.
Probably won't buy from them again.
This is an excellent vacuum cleaner. The suction is incredible. It cleans my area rugs to the perfection, from the sand that my dogs carry on their paws to their hair. The container is brilliant (no more bags), you can see what is in it ( this is important for someone who does a lot of puzzles - me ). My previous vacuum with a big electric brush did not pick up half the dirt in comparison to Prolux. This is my third vacuum and in my opinion the best one I ever had. I recommend it for pet owners, it is brilliant on the rugs and hardwood floors.