How to Replace the Ozone Plates on New Comfort Air Purifiers

Nov 18, 2019

How to Replace the Ozone Plates on New Comfort Air Purifiers

How to Replace the Ozone Plates on New Comfort Air Purifiers 

In this video, we go over replacing the Ozone Plates on any model of New Comfort Air Purifiers.

Important Safety Tips

  • Always make sure your machine is unplugged and the power button is turned off, before servicing your vacuum.
  • Always make sure your hands are dry and free from moisture before servicing your machine.
  • Be sure to wear gloves when servicing your machine to prevent any cuts or scrapes.
  • If you are uncomfortable working on your machine, please don’t hesitate to contact us at and we can help you through the process or you can send it into us to fix it for you. 



The first air purifier we are going to go over is the CA3500. This is a 6 stage filtration purifier with a clear, acrylic case. If you haven’t done so already, remove your ozone plates from their packaging.

On the back side of the air purifier you’re going to find a cover. Go ahead and remove that.

Next is the HEPA filter, so remove that as well.

Then remove the charcoal filter.

Finally, remove the metal mesh filter.

Now the inside of the air purifier is exposed, so you will be able to see two slots where the ozone plates go. Each slot gets one ozone plate.

The ozone plates have arrows to indicate which direction they need to be inserted.

Line up the ozone plates and slide them in.

Once both are in place you can replace the filters. Start with the metal mesh, then the charcoal, then the HEPA, and ending with the back cover.


The second air purifier we’re showing is the cherry-finished 03/1000. This is easier in regards to installing or replacing ozone plates.

Simply turn the machine around and you’ll see two slots.

Just slide the ozone plates in! Easy!


The next air purifier is the Commercial air purifier.

This one is just like the 03/1000 – just turn the machine around and you’ll see slots for the ozone plates. The only difference is that there are 3 ozone plates instead of 2.

Go ahead and insert the plates, remembering that the arrows indicate the direction they need to go.


The last air purifier we will be demonstrating is the SS7000. This method will also work for the HE-500, HE-500 Stainless, and the H2O-5000.

For these air purifiers the ozone plate will look a little different. There will be a single plate with two prongs at the bottom. Your model may require one or two, so please refer to your owner’s manual.

Depending on the model, you will have 2 or 4 screws holding the top cover on. Remove those and take the cover off.

This model requires two ozone plates, but we will only be doing one. If you open your air purifier and notice that a plate is broken you may need a flat  head screwdriver and a pair of needle nose pliers to help you remove it.

This one isn’t broken, so all you need to do is lift up on the black tabs and slide the ozone plate out.

The insert he new ozone plate, line up the prongs in the connectors, lift up on the two black tabs, and it will snap into place.

Once the ozone plate(s) are in place you can replace the top cover. That's it! You're done!

Check out our New Comfort products here!

If you need any parts, supplies or have any questions, email us at or leave a comment! You can also head on over to our YouTube channel to see more educational videos on all of our products.

Tags: air, air purifier, change, charcoal, clean, filter, filters, hepa, maintain, maintenance, New comfort, ozone, ozone plate, plate, remove, replace
Andrew Sharp

Leave a comment: