There are few reasons that you may need to dissemble your Rainbow E-Series vacuum. They include regular maintenance, minor repair and regular basin cleaning. The design of this series allows for relatively simple steps to taking apart the vacuum. The first time you do this, it may be slightly challenging. But, after the first time you have done this, it will be easy to disassemble and reassemble the unit.
Here are the simple steps:
1. Be sure that your vacuum is turned off and unplugged.
2. Find the attachment button for the main hose, press it and release the hose.
3. Press the latches on the sides of the hose and remove the entire hose portion.
4. Remove the additional latches by the largest part of the unit. Take the power supply area out of the unit by taking out the gold screw found in the center of the power supply.
5. Now you will be able to easily reach the basin. You can remove the basin at this time. Even if you are not taking apart the unit specifically to clean the basin, you should take the opportunity to clean it every time you disassemble your vacuum.
It is a quick and easy process to take apart your vacuum, but be sure to handle all of the components with care. Also, if you have washed your basin, be sure that it is dried completely before placing it back into the base of the vacuum.
I absolutely love the vacuum cleaner customer service. You need to do some work on how you serve people the vacuum is wonderful just fix customer service.
I bought this vacuum and it is everything I wanted.Lightweight and good suction.It is also quieter than my old vacuum with better suction.The weight of it is nicely balanced with a nice handle in the front that is designed into the frame of the vacuum.It is extremely easy to carry up the stairs.It gets good suction even on hardwood floors.The crevice tool works great for getting dirt sucked up in frame boards on the bottom side of the walls near the floor.I like all the attachment tools,for they are very useful.Well made vacuum for the money.Bargain at that price,because in a big box store a customer can’t get a vacuum as nice as the prolux phantom upright bagged vacuum cleaner in the two hundred dollar price range.
Hi all - happy to submit my review of my recently purcased Prolux Tritan. This is a demo model, so I didnt expect much to start, but I was very pleasantly surprised to find a powerful and efficient vacuum at a great price. To be fair there were a few more scratches on the body work than I expected, but I like to think of it as “pre-loved”. Bottom line: works great, quiter than expected, and does a great job on the dog hair - which I can certainly supply. Try to pick up a demo model if you can - after all, it's a vacuum, not a Porsche so what's wrong with a few battle scars? Charles Thompson
This is my second prolux, it has never let me down and I’m pretty tough on a vacuum. I also love the fact that it is American made.
While I appreciated the initial guidance from customer service in helping me choose the right model, the overall experience has been frustrating due to extremely slow response times. It’s 2025, and the turnaround time for support has been slower than what one might expect even from traditional mail.
Nearly a week ago, I received an email from your CEO inviting feedback on my experience. I responded with details about the issues I’ve encountered, but I have yet to receive any reply.
One of the main problems is the cord connecting the vacuum to the power wand—it’s far too short. This is a known concern, as many customers have noted in reviews, yet no solution has been implemented. I had to purchase a longer replacement cord myself through eBay just to make the unit functional.
Additionally, I’ve already returned the EBK 350 power head due to persistent LED flickering. The lights do not stay consistently on, and I confirmed this issue using both cords.
So far, this has been a disappointing experience. At this point, I understand why many customers opt for Shark or Dyson.