Delivery Policy

At GreatVacs, we are committed to providing a simple and reliable shopping experience. We offer a 60-day money-back guarantee, cover warranty parts and labor, and never sell or share your personal information. We also do not store credit card information on file.

What are the delivery charges?

At GreatVacs.com, shipping is free within the lower 48 states. Shipping charges may apply for orders shipped to Alaska, Hawaii, and Canada.

Delivery dates and tracking information

At GreatVacs, most orders are shipped the same business day, and all orders are shipped within 24 hours (excluding weekends and holidays).

Once your order ships, we will send you an email with your shipping confirmation, tracking number, and delivery details.

What is the estimated delivery time?

Depending on the size and weight of your order, packages are shipped through USPS, UPS, or FedEx.

Most orders are delivered within approximately 3–5 business days after shipment.

Estimated Delivery Times

Below is a map showing estimated delivery times:

Map of estimated U.S. outbound transit days showing delivery time zones by state. The United States map is color-coded with a legend indicating transit times from 1 to 6 days. Western and central states are mostly shown with shorter transit times of 1 to 3 days, while many eastern and southeastern states show longer transit times of 4 to 6 days. The map includes Alaska, Hawaii, and Puerto Rico insets, with a source date of October 3, 2022. A legend on the right explains the colors for each transit day range.


Are there any hidden costs (sales tax, octroi, etc.) on items sold by GreatVacs?

No. There are no hidden charges when purchasing from GreatVacs.

The prices displayed on our product pages are the final product prices. Any applicable taxes and shipping costs will be calculated during checkout before completing your purchase.

What shipping options or restrictions apply?

You may opt out of future communications from us at any time by contacting us through the email address provided on our website.

Regarding shipping:

We do not allow customers to use their own shipping accounts.

We currently ship only within the United States and Canada.

We do not offer local pickup.

All orders are shipped within 24 hours (excluding weekends and holidays).

We do not accept COD orders or military box addresses.

I need to return an item. How do I arrange a return?

Returns are simple. Contact us at

service@greatvacs.com

Our team will first help troubleshoot the issue and make sure there is not a simple solution. If a return is needed, we will provide the required instructions to send the item back for a refund.

I did not receive my order but received a delivery confirmation email/SMS.

The best way to track your shipment is through the tracking number provided in your shipping confirmation email.

If your tracking information shows the package as delivered but you cannot locate it, please contact us at:

service@greatvacs.com

Our team will help you investigate the delivery status and next steps.