Every rebuilt Kirby and Rainbow we sell carries a five-year limited warranty on all moving parts, covering both parts and labor. It starts on the date of purchase.
We offer five years because we rebuild these machines ourselves and we know what they are. A Kirby or a Rainbow that has been properly rebuilt will usually outlast the warranty by two decades. In practice, almost nobody uses this.
One customer bought a vacuum from us and came back five years and one day later needing a repair. We honored it. That’s the spirit we try to run this by — we don't sweat the small stuff.
What’s covered
All moving parts on our rebuilt Kirby and Rainbow vacuum cleaners. That includes the motor, the transmission, the motor, and motor switches. If one of those fails in normal household use within five years, we repair or replace it — we cover both parts and labor, with no bench fee.
Rebuilt Filter Queen vacuums carry a five-year warranty on the motor.
What isn’t covered
Parts that wear out through normal use:
- Bags
- Filters
- Belts
- Brushrolls
These are inexpensive, we stock all of them, and replacing them is routine maintenance rather than a fault. The warranty also doesn’t cover cosmetic wear, damage from misuse, neglect or accident, unauthorized repair or modification by someone else, or use in a commercial or rental setting.
Who pays for shipping
In the first 61 days, we cover everything — parts and shipping in both directions. If something isn’t right in the first two months, it’s on us.
After 61 days, for the rest of the five years, you cover shipping the machine to us. We ship it back to you on our account. To cover that return leg, include a check for $25 made payable to GreatVacs, LLC in the box with the machine.
How to make a claim
Email us first and get an RMA number. A package that arrives without an RMA number written on the outside of the box may be delayed, lost or rejected. Please don’t ship anything until you have one.
- Email service@greatvacs.com with your order number and a description of what the machine is doing. Photos or a short video help. Nine times out of ten we can diagnose it from that, and often the fix takes five minutes at home — in which case we walk you through it and send the part, and you never box anything up.
- We issue your RMA number if the machine does need to come in.
- Write the RMA number clearly on the outside of the box.
- Include a check for $25 payable to GreatVacs, LLC — unless you’re still inside your first 61 days, in which case there’s nothing to include.
- Ship it to our service center at the address below.
GreatVacs — Warranty Service
928 Washington St
Montpelier, ID 83254
Write your RMA number on the outside of the box
We repair the machine and ship it back to you on our account.
Who it covers
The warranty covers the original purchaser and is non-transferable. It applies to machines bought directly from GreatVacs.com.
This is our warranty, not the manufacturer’s
The five-year warranty is offered by GreatVacs. It is not a Kirby or Rexair manufacturer warranty, and GreatVacs is not an authorized dealer for or affiliated with either company. Any manufacturer warranty that may still apply is separate from and in addition to ours.
Parts and accessories
The five-year warranty applies to our rebuilt Kirby and Rainbow vacuum cleaners only. Parts and accessories bought on their own do not carry a warranty.
They are covered by our 61-day window instead. If a part arrives faulty, or fails within 61 days of purchase, email service@greatvacs.com and we’ll repair it, replace it or refund it. After 61 days, parts and accessories are sold as-is.
If you’d rather just send it back
Within the first 61 days you don’t need the warranty at all — our Returns & Refunds policy lets you return the machine for a full refund, no reason required.
