Return Your Order

Need to return your vacuum? Our support team is here to guide you through the return process and make your experience as smooth as possible.

We're Here To Help

We understand that sometimes a purchase may not work out as expected. If you have any questions, concerns, or issues with your vacuum, please contact our support team before starting a return.

Contact Our Support Team:
service@greatvacs.com

How To Return Your Vacuum

1

Contact GreatVacs Support

Send us an email with your order details so our team can review your request and provide the correct return instructions.

  • Order number

  • Customer name

  • Reason for return

  • Details about the issue

2

Receive Your RMA Number

After your return request is approved, our support team will provide an RMA (Return Merchandise Authorization) number.

This number allows our warehouse team to properly identify your return and connect it with your customer order.

3

Prepare Your Vacuum For Return

Carefully package your vacuum and any included accessories.

  • Securely pack the vacuum

  • Include all accessories included with your order

  • Protect the package during shipping

4

Write Your RMA Number On The Box

Clearly write your RMA number on the outside of the package before shipping.

Why Is The RMA Number Important?

GreatVacs receives hundreds of vacuum units at our warehouse. The RMA number helps our team quickly identify your return and process it correctly.

Returns without an RMA number may experience delays while we identify the package.

Need Help With Your Return?

Our Vacuum Pros are here to help with returns, replacements, warranty questions and product support.

Contact Support