Return Your Order at No Charge!!

Sorry to hear there is a problem, or you are unhappy with your order, but no worries we can get you taken care of.


If there is anything we can do to change your mind, or to make things right, please don't hesitate to reach out to us directly at service@greatvacs.com, and we can replace your order right away.


If you do choose to return your order just follow the steps below, and you can return your order for a full refund at no charge to you.

Just follow these 3 easy steps to print off a free return label

Simply click on the button at the top of the screen.  This will redirect to a UPS login page.  (Keep this page open for follow up instructions)

Once you're at the UPS login page simply click the box indicating you are not a robot, which you may then be prompted to complete a reCAPTCHA picture verification.  Once verification has been completed you'll then be redirected to a UPS label form. 

Once you've been redirected to the UPS form page just fill the form out with your information, and the RMA number we provide you.  All of our information will already be on the label, and will print out as the ship to address once the label has been generated.  Fill out the form, hit 'Process Shipment' and a label will generate ready to print.  Use this label to return your order at no charge, which once the item has been returned to us a refund will be processed.

★ Reviews

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10pk of Bags for the Prolux PLCX8 Backpack Vacuum
Brooke Perkins (New York, US)
Prolux PLCX8 Backpack Vacuum

I use this vacuum for my cleaning business and it has been nothing but great! Only thing could be better is a different attachment for carpets as the ones it comes with don’t do great on carpets.

C
Prolux PLCX8 Backpack Vacuum Replacement Harness
Clean And Fabulous (Seguin, US)
Not built for commercial use

This harness could use some upgrades to make it better suited for the wear and tear one would expect of a vacuum that is marketed as "commercial" grade.

A
New 10 Pack of HEPA Bags for the Prolux Phantom Canister Vacuum Cleaner
AF (Plains, US)
Canister vacuum

I love it! Took me a few minutes to get the bag out of the machine. And the red light did not come on as instructed. It was quite full when I emptied it.

J
Kirby Avalir Vacuum Cleaner Loaded with Attachment and 5 YR Warranty (Renewed)
Jalisa (Jacksonville, US)
I would rate this a 0

Purchase a Kirby back in 2018, the vacuum cleaner work every bit of 6 months it supposed came with lifetime warranty however the warranty company went out of business by the way after i begged my finance not to make the purchase of $2,400 for vacuum cleaner in the first place over priced for this out of date vacuum cleaner that you have to push by hand that doesn’t whole value for the price now the company is hard up for the money they taking us court “trial” to be exact however they didn’t mention anything about fixing the vacuum cleaner please don’t purchase a Kirby not worth it. Insane

C
Prolux Tritan Canister Vacuum with Sealed HEPA Filtration and 12 Amp Motor
Chevalier family Unhappy with Tritan (San Jose, US)
Terrible experience w new Tritan canister vacuum

This is the second one we bought on Amazon for two different residences. The first time I used it the back door that holds the HEPA filter inside the canister vacuum blows off repeatedly. Desperate to clean the carpet we taped it closed, trying two different kinds of tape. Sounds crazy, right?

That didn’t work either, so after fussing with it a lot, we got the door to stay shut. That worked for a few times. Then it happened again! Very frustrating. Cannot use it as is.

And of course the 61 day warranty was passed by a few weeks when it happened again. Got busy with life and illness in the family, and now it’s May 26th nearly 3 months since purchase.

Bought on March 1, 2025, it should not do this. It seems defective and we want a full refund and just wrote the manufacturer Prolux in Utah. Will they honor their commitment to 10”% satisfaction? If that means returning and having a new vacuum shipped out, that won’t be good enough. Only a full refund will work after this terrible experience.

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